Refund policy
Return Policy:
Our policy lasts 29 days. If 29 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@houzedition.com
Sale items (if applicable)
only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@houzedition.com and send your item to the supplier address. We deal with a lot of suppliers; hence please confirm the return address with us before posting. This is to ensure that the product is received by the supplier who originally posted to you
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to the concerned supplier address. We deal with a lot of suppliers; hence please confirm the return address with us before posting. This is to ensure that the product is received by the supplier who originally posted to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Some of our products suppliers do charge restocking fee, please do reach out to us via support@houzedition.com for confirmation or details before initiating return.
Furniture, Decor, Outdoor and Lighting
You have 29 days to return most unwanted items from delivery date of the order if it hasn't been installed, assembled and it is returned in its original packaging.
If incorrect item was ordered or you’ve changed your mind about a purchase, full refund will not be issued (15% restocking fee will apply). You will also be responsible for the cost of returning the item to the address provided by us. Items shipped to any other addresses or without RMA number will not be considered for a refund and may be returned back to sender.
You have 7 days to report damaged, defective, missing or wrong items from delivery date of the order if it hasn't been installed, assembled and it is returned in its original packaging.
- If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts (free of charge), we will return an item and provide a full refund.
- If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
- IMPORTANT: kindly hold on to the original packaging until you will inspect the contents! Original packaging is needed in case the item is damaged/defective/incorrect.